Help

A real prop product needs a help center that answers the annoying questions.

Mayospell's help surface answers billing, resets, rule interpretation, payout qualification, and desk-specific options questions in one place.

Billing and resets

Mayospell keeps these public because the monthly subscription and reset policies materially change how traders evaluate the offer and manage failed attempts.

DLL and operating discipline

The daily loss lock is framed as both a risk control and a pricing/payout lever, not just a punishment mechanic hidden in a PDF.

Payout cycle clarity

The help surface explains which counters restart after payout and which profitability checks must be re-earned before the next request.

Options-specific permissions

The help center is where traders learn what counts as desk-approved behavior for long premium, spreads, event trades, and expiry exposure.

Operational clarity

Resets, funded-seat reactivation, active-account caps, and session boundaries are public because they shape how a trader budgets and behaves inside the program.

Support escalation

The support path is treated like part of the desk: traders are told what evidence to export, when to stop trading, and where local automation responsibility ends.

Recovery realism

Holds, rejections, funded reactivation, and behavior-based restrictions are all surfaced as real product states instead of vague edge-case copy.

Reference point

The article map follows the questions Mayospell traders actually ask.

This is how Mayospell starts to feel like a serious platform instead of a brochure: traders can find operational answers without contacting support every time.

Mayospell public pricing snapshot: August 19, 2026. The billing, activation, and payout article themes below are arranged to reflect Mayospell's current published mechanics and then extended into options-specific guidance.

Getting started

How the combine purchase paths work, what activation means, and what a trader is actually buying when they choose standard versus no activation fee.

  • What is the difference between standard and no activation fee?
  • How does the 14-day first-combine guarantee work?
  • When does the monthly subscription rebill?
  • What happens if I reset a combine?
  • How does Reset Bank work?

Combine rules

The public mechanics that determine whether a trader passes, locks, resets, or fails the evaluation.

  • How does the trailing max loss limit work?
  • What does the daily loss lock actually do?
  • How fast can I pass the combine?

Funded seat payouts

Everything around standard versus consistency payout lanes, qualifying days, caps, resets, and scaling progression.

  • How do I qualify for a standard payout?
  • How do the 25% and 60% consistency rules work?
  • What resets after I take a payout?

Options desk policies

The overlays that make an options prop product different from a futures one: structures, liquidity, expiry, and event-risk governance.

  • Which option structures are allowed by default?
  • How do earnings and macro-event restrictions work?
  • What liquidity filters must a contract satisfy?
  • How can the desk restrict unsupported behavior before a full closure?

Program operations

The operating details serious traders ask about after pricing: resets, funded-seat reactivations, active seat limits, and the desk-session clock.

  • How do combine resets and funded-seat reactivations work?
  • What does Back2Funded look like after a funded-seat breach?
  • How many active funded seats can I run at once?
  • What is the desk-session clock and flattening policy?
  • What happens if live status gets called down?
  • How is a Pro Account different from Live Funded?
  • When does KYC block new purchases or resets?
  • What should I send support if the platform breaks mid-trade?

Compliance and cash-out

The boring but real layer: KYC, payout minimums, tax handling, and what the desk needs before money can leave the system.

  • When does KYC unlock after the first payout request?
  • What is the minimum payout request amount?
  • How do tax documents and legal entity checks work?
  • Which payout methods are available and how fast are they?
  • What is the difference between a payout hold and a rejection?
  • How is reserve unlock different from live payout access?
Popular articles

The help center now drills down into real article pages.

Instead of stopping at category summaries, Mayospell now has article-level surfaces for pricing paths, resets, payout lanes, seat limits, and options policy questions.

Getting started

Standard path vs no activation fee path

Understand the difference between the cheaper monthly standard path and the higher monthly path that removes the later activation charge.

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Getting started

Monthly billing and combine resets

Learn how monthly rebills work, why resets are part of the operating model, and how Mayospell treats reset behavior.

Read article

Getting started

First-combine guarantee and cancel policy

Understand the 14-day first-combine guarantee, what it covers, and how Mayospell expects traders to manage cancellation after that initial window.

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Getting started

Reset Bank and payment-method controls

Understand how Reset Bank credits are earned, when they can be used, and how payment methods behave across active combines.

Read article

Combine rules

Trailing max loss and daily loss lock

See how the combine's real risk box works and why the daily loss lock changes both behavior and economics.

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Combine rules

Fast pass and trading day rules

Learn how a trader can pass quickly and how Mayospell defines trading-day behavior inside the combine and funded seat.

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Funded seat payouts

Standard payout qualification

Understand the standard lane's 12-active-day model, concentration tests, reserve, and request formula.

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Funded seat payouts

Consistency payout lane

Learn how the 10-active-day lane works, why the 25% / 60% tests matter, and how the cycle resets.

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Options desk policies

Allowed options structures

See which option structures Mayospell leads with by default and which ones require extra permission or review.

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Options desk policies

Event risk and expiry policies

Understand how Mayospell handles earnings, CPI, Fed events, and same-day expiry risk inside the options desk.

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Program operations

Combine resets and funded-seat reactivations

Understand how resets extend the combine clock, how public reset pricing works, and how Mayospell's funded-seat reactivation path keeps recovery explicit.

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Program operations

Funded-seat recovery after a breach

See how Mayospell's funded recovery path works, including the 30-day window, attempt cap, and seat-specific pricing logic.

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Program operations

Active seat limits and account stacking

See how many funded seats Mayospell allows, how active-account limits work, and why these caps belong in the public offer.

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Program operations

Desk session clock and flattening rules

Learn how the Mayospell trading-day clock works across listed-options market hours and flattening rules.

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Program operations

Live call-down and monitored funded lane

Understand how a future Mayospell live relationship could be called down into a smaller monitored lane instead of being treated as permanent.

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Program operations

Pro Account vs Live Funded Account

See how Mayospell's Pro Account can serve as a live-like fallback when true live capital is not available in a trader's jurisdiction.

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Program operations

Platform issues, order IDs, and support escalation

Learn how Mayospell handles room incidents, what evidence a trader should capture, and where desk support stops when the issue lives in local automation.

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Funded seat payouts

Payout request windows and minimums

Learn when Mayospell processes payout requests, what the minimum request size is, and how funded cycles reset after approval.

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Getting started

Responsible-trading pricing and DLL benefits

See how responsible-trading pricing changes no-activation combine fees, funded payout caps, and reactivation pricing.

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Program operations

How account stacking works

Understand how Mayospell treats unlimited combines, capped funded seats, one-profile policy, and the step down into a single live account.

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Compliance and cash-out

KYC, tax, and payout review

Understand the identity, tax, and payout-review steps that must be cleared before money leaves the platform.

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Compliance and cash-out

Payout holds, rejections, and balance restoration

Understand the difference between a payout hold and a true rejection, and how the funded seat balance should behave when a request is sent back.

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Program operations

When KYC blocks new purchases or resets

See when Mayospell locks the purchase rail for combines, resets, and add-ons until identity verification is complete.

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Compliance and cash-out

Minimum payout and queue review

See the minimum payout size, how the queue review works, and why requests belong inside a desk window instead of support email.

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Compliance and cash-out

Payout methods and processing times

Learn which payout rails the desk offers, how quickly each one moves after approval, and where desk fees may still apply.

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Compliance and cash-out

Live unlock after 30 winning days

Learn how the live account changes after 30 non-consecutive winning days and why daily payout access is treated as a later unlock.

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Program operations

Live account call-up and costs

See how the live-account call-up works, how transferred balance is framed, and why costs like market data and platform fees become public again in live.

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Program operations

Live arena and Labs drops

See how Mayospell's future arena and Labs drops can sit around the core funded-account ladder without changing the published rules.

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Compliance and cash-out

Live reserve unlock and capital expansion

Understand how Mayospell separates payout access, reserve unlock, and capital expansion once the trader is in the live layer.

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Options desk policies

Desk restrictions and unsupported conduct

See how Mayospell can respond when the trader's behavior stops looking desk-quality even before the seat is fully closed.

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Operational proof

Help gets stronger when policy articles can point into real proof and desk surfaces.

These shared POP records give the help center a visible artifact trail for payout questions, trust questions, and funded-lane explanations.

Ops view

Open the operations page to see how Mayospell now presents reset policy, funded-seat reactivation, and the public operating layer around these articles.

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